Returns
Last updated 4 November 2026
Thirty days, no questions. If a product doesn't earn its place in your routine, we'd rather refund you than have you keep it.
How to return something
- Email us within 30 days of delivery with your order reference and what went wrong.
- We reply within one business day with a return address and instructions.
- Send it back — used or opened is fine, we only ask that it isn't damaged deliberately.
- Refunds are issued to your original payment method within 5 business days of the parcel arriving back with us.
Return postage
If the item is faulty, or we shipped the wrong thing, we cover postage. For a change of mind, return postage is yours — unless the order was over $50, in which case we'll refund it with the item.
Faulty or damaged
Send a photo. We replace or refund immediately — no need to post the item back for anything under $50.
Refund timing
Stripe processes refunds in 5–10 business days depending on your bank. You'll get an email from Stripe the moment it's issued.